FAQ

Frequently Asked Questions

Product Selection

Q: How do I choose the right size?
A: Check the size chart on each product page. Measure your pet carefully and compare with the measurements shown. If you need help, contact us before ordering.

Orders & Shipping

Q: When will my order ship?
A: Orders are processed within 24 hours. You will receive a shipping confirmation email with a tracking link once your order is on its way.

Q: How can I check my order status?
A: Use the tracking link in your shipping confirmation email. If you have questions, contact us with your order number.

Payments & Discounts

Q: Can I change or cancel an order?
A: Contact us as soon as possible. Once an order has entered processing or shipping, changes may not be possible.

Returns & Refunds

Q: What if an item arrives damaged?
A: Contact us with your order number and a photo of the item. We will review the issue and explain the next steps.

Q: How do I start a return?
A: Review our Returns & Refunds policy, then contact us with your order number and reason for return.

Product Use & Safety

Q: How do I clean this product?
A: Check the care instructions on each product page. Different materials require different cleaning methods.

Q: Is this device compatible with my phone?
A: Check the product page for compatibility details. If you need help, contact us before ordering.