PawPromise Terms of Service

Effective Date: October 12, 2026

These Terms of Service and Sale (the "Terms") apply to your access to and use of pawpromiseus.com (the "Website"), and to purchases made through the Website.

The Website is operated by Longyan Xinluo Sanmi Wangcang Shoe Store (an individual business) doing business as PawPromise ("PawPromise," "we," "us," or "our"). Contact details appear in Section 19.

1. Acceptance of These Terms

By accessing the Website, placing an order, or submitting content, you agree to these Terms and to the policies linked at checkout or in the Website footer, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, do not use the Website or place an order. Nothing in these Terms limits a consumer right that cannot lawfully be waived.

2. Eligibility and Responsible Use

You may use the Website only in compliance with applicable law. You must be legally able to enter into a binding agreement to place an order. Public submissions, community posts, and photo/story submissions may be made only by adults aged 18 or older. Do not submit another person's personal information, image, or content without appropriate permission.

The Website is intended for adults shopping for pet and household use and is not intended to collect personal information directly from children under 13. If we learn that we have collected such information without required consent, we will take appropriate steps to delete it.

3. Products, Descriptions, and Availability

We make reasonable efforts to describe products, sizes, materials, colors, compatibility, included accessories, and intended uses accurately. Images are for product identification and illustration; slight differences in color or appearance may occur because of screens, lighting, manufacturing batches, or packaging updates. Review the product page and select the correct size, style, and variant before ordering.

Products and variants are subject to availability. We may update a product page or discontinue an item prospectively. If a material listing error or inventory issue affects an order, we will contact you and, where we cannot fulfill the order as agreed, cancel the affected item and refund amounts paid for it. We will not substitute a materially different product without your agreement.

4. Prices, Promotions, Payments, and Taxes

Prices are shown in the currency displayed at checkout, normally U.S. dollars for U.S. orders. The price and promotion terms shown before you submit your order apply to that order, subject to correction of an obvious error as described below. Any applicable shipping charges, taxes, and other mandatory charges will be disclosed before you complete checkout. We do not intentionally add undisclosed mandatory fees after an order is submitted.

Payment is processed through the payment methods offered at checkout and may be handled by third-party payment providers. You authorize the applicable charge when you submit an order. If an obvious pricing or listing error is discovered, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order and receive a refund. We will not charge a corrected higher price without your agreement.

We will calculate, collect, and remit sales or other transaction taxes where applicable law requires us to do so. Any taxes we collect will be shown before you complete checkout. Discounts and promotions may have separate eligibility, expiration, or redemption conditions; those conditions will be disclosed with the offer.

5. Orders, Confirmation, and Cancellation

After you submit an order, we may send an email acknowledging receipt. That acknowledgment does not guarantee that an item is available or that the order can be fulfilled. We will notify you if we are unable to fulfill an order. If we cancel an order or item and you have paid for it, we will refund the amount paid for the cancelled portion to the original payment method.

If you want to cancel or change an order, contact pawpromiseus@gamil.com as soon as possible and include your order number. We will try to help before fulfillment begins, but a change may not be possible once an order has been processed or handed to a carrier. If the order has already shipped, the Return & Refund Policy will apply.

6. Shipping, Delivery, and Delays

Available shipping methods, charges, order-processing estimates, and estimated delivery ranges will be displayed on the relevant product page, at checkout, or in our Shipping Policy. We will not state a shipping or delivery time unless we have a reasonable basis for that estimate. Delivery dates are estimates.

Please provide a complete and accurate delivery address. If you notice an error, contact us promptly; we cannot guarantee an address change after fulfillment begins. If a package is delayed, lost, damaged, or marked delivered but cannot be located, contact pawpromiseus@gamil.com so we can review available tracking and carrier information.

If shipment is delayed, we will notify you in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) and offer you the choice to consent to the delay or cancel the order for a full refund. If we are unable to ship, we will provide a full refund, not a gift card or store credit.

7. Returns, Refunds, and Exchanges

Our separate Return & Refund Policy is available at the link in the Website footer. Eligible items may be returned within 7 days of receipt in their original condition and packaging. Requests submitted after 7 days will be considered final sale.

For change-of-mind returns, return shipping is paid by the customer. For an item that arrives damaged, defective, or incorrect, return shipping is paid by PawPromise. Refunds will be processed within 7 days of receiving the returned item.

8. Product Safety, Proper Use, and Pet-Care Information

Use each product only as described on its packaging, product page, and instructions. Check sizing, fit, compatibility, battery requirements, and included accessories before use. Inspect products regularly and stop using an item that is damaged or unsafe. Unless the product instructions state otherwise, supervise pets when they use toys, costumes, collars, leashes, grooming items, or electronic products.

Website content is for general product information and education only. It is not veterinary, medical, diagnostic, or professional safety advice. Product claims and intended uses are limited to those accurately stated on the applicable product page and lawful product labeling. For a pet's health or urgent safety concern, consult a qualified veterinarian.

9. Intellectual Property

The Website and its original content, design, logos, graphics, text, and brand materials are owned by or licensed to PawPromise and are protected by applicable intellectual-property laws. You may not copy, reproduce, modify, distribute, sell, or commercially exploit Website materials without our prior written permission, except as permitted by law.

Third-party product names, marks, and logos belong to their respective owners. Any reference to a third-party brand or technology is used only to identify a product or compatibility where accurate.

10. User Content, Reviews, Photos, Stories, and Other Submissions

You may submit a review, photo, story, or other content only if you have the rights and permissions needed to do so. Do not fabricate a purchase, product experience, review, endorsement, or identity. You are responsible for the content you submit.

By submitting content for public display on the Website, you grant PawPromise a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and format that content only as reasonably necessary to operate, moderate, and present the relevant Website feature. You retain ownership of your content.

Reviews must reflect a genuine experience. We do not condition any compensation or incentive on a reviewer expressing a particular sentiment. In accordance with the FTC Consumer Reviews and Testimonials Rule (16 CFR Part 465), we will not suppress or selectively display reviews based on their negative sentiment to misrepresent customer feedback.

11. Prohibited Activities

You may not use the Website to violate law, infringe another person's rights, interfere with Website security or operation, introduce malware, scrape or harvest personal information without authorization, submit fraudulent orders, manipulate reviews, or misrepresent your identity.

12. Privacy and Electronic Communications

Our Privacy Policy explains how we and our service providers collect, use, disclose, and protect personal information. Please read it at the link in the Website footer. Do not publish sensitive personal information in reviews, photos, or stories.

We may send transactional emails. Marketing emails will be sent and managed in accordance with applicable law, including the CAN-SPAM Act. You can use the unsubscribe mechanism in a marketing email to stop future marketing emails.

13. Third-Party Services and Links

The Website may use or link to services provided by Shopify, payment processors, shipping carriers, analytics providers, or other third parties. Those services may be subject to their own terms and privacy policies.

14. Website Availability and Warranties

We may update, maintain, suspend, or discontinue parts of the Website when reasonably necessary. We do not promise that the Website will always be uninterrupted, error-free, or compatible with every device. This statement does not excuse failure to meet an order, refund, or other obligation imposed by law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, PawPromise will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Website or a product, where those damages may lawfully be excluded. This section does not exclude or limit liability that cannot legally be excluded or limited.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, together with applicable federal law, without regard to conflict-of-law principles, except where mandatory consumer-protection law requires otherwise. Any court proceeding must be brought in a court with proper jurisdiction.

17. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. Changes apply prospectively and do not retroactively alter an already completed order.

18. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver of our right to do so later.

19. Contact Information

Website: https://pawpromiseus.com
Operator / Legal Name: Longyan Xinluo Sanmi Wangcang Shoe Store (an individual business)
Customer Support: pawpromiseus@gamil.com